Privacy Policy

Your privacy matters to us. Learn how Cognithys Labo protects and manages your personal information with transparency and care.

Last Updated: March 15, 2025

Introduction

At Cognithys Labo, we believe trust forms the foundation of every meaningful business relationship. This Privacy Policy explains how we collect, use, protect, and share your personal information when you interact with our AI-powered business solutions and services. We're committed to being transparent about our data practices and giving you control over your information.

This policy applies to all information collected through our website (dravokendista.com), learning programs, AI consulting services, and any related platforms or communications. By using our services, you agree to the practices described in this policy.

Information We Collect

Information You Provide Directly

We collect information you voluntarily share with us when you engage with our services:

Contact details including name, email address, phone number, and business address
Professional information such as job title, company name, and industry
Account credentials and profile information for our learning platform
Payment information when you purchase our services (processed securely through third-party providers)
Communication content including emails, support tickets, and feedback
Learning progress data and assessment results from our AI training programs

Automatically Collected Information

When you visit our website or use our digital services, we automatically collect certain technical information:

Data Type Examples Purpose
Device Information Browser type, operating system, device model Optimize user experience and compatibility
Usage Data Pages visited, time spent, click patterns Improve website functionality and content
Network Data IP address, location data, connection details Security monitoring and regional customization

How We Use Your Information

We use your personal information for specific, legitimate business purposes that directly benefit your experience with our AI solutions:

Service Delivery: We use your information to provide our AI consulting services, deliver learning programs, process payments, and maintain your account access.

Personalizing your learning experience based on your progress and goals
Communicating about your projects, account updates, and relevant AI industry insights
Analyzing usage patterns to improve our platform and develop new features
Ensuring security and preventing fraud or unauthorized access
Complying with legal obligations and responding to lawful requests
Marketing our services to you based on your interests (with your consent)

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your information in these specific situations:

Service Providers and Partners

We work with trusted third-party companies that help us operate our business. These partners are contractually required to protect your information and use it only for the services they provide to us:

Cloud hosting providers for secure data storage and platform operation
Payment processors for secure transaction handling
Email service providers for communication delivery
Analytics tools to understand website performance and user behavior

Legal Requirements

We may disclose your information when required by law, such as responding to court orders, legal processes, or protecting our rights and the safety of our users.

Your Privacy Rights

You have important rights regarding your personal information. Here's what you can do and how to exercise these rights:

Access Your Data

Request a copy of all personal information we have about you, including how we've used it and who we've shared it with.

Correct Information

Update or correct any inaccurate or incomplete personal information in your account or our records.

Delete Your Data

Request deletion of your personal information, subject to legal and contractual obligations.

Restrict Processing

Limit how we use your information while maintaining your account and service access.

Data Portability

Receive your information in a structured format that you can transfer to another service provider.

Withdraw Consent

Stop certain types of data processing, including marketing communications, at any time.

To exercise any of these rights, contact us at help@dravokendista.com. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Data Security and Protection

Protecting your information is a top priority. We implement multiple layers of security to safeguard your data:

Industry-standard encryption for data transmission and storage
Regular security audits and vulnerability assessments
Access controls limiting who can view your information within our organization
Secure data centers with physical and digital protection measures
Employee training on privacy practices and data handling procedures
Incident response procedures for potential security breaches

While we implement strong security measures, no system is completely immune to threats. We encourage you to use strong passwords and keep your account credentials confidential.

Data Retention

We keep your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy:

Information Type Retention Period Reason
Account Information Duration of active account plus 3 years Service provision and legal compliance
Learning Progress Data 5 years after course completion Certification records and progress tracking
Financial Records 7 years after transaction Tax and regulatory requirements
Website Analytics 26 months Performance analysis and optimization

International Data Transfers

Our services operate globally, and we may transfer your information to countries outside the United States for processing and storage. When we do this, we ensure appropriate safeguards are in place:

Using data processing agreements that include standard contractual clauses
Working with service providers certified under recognized privacy frameworks
Implementing additional security measures for cross-border data transfers
Regular reviews of international data protection standards and compliance

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through:

Email notification to your registered address
Prominent notice on our website
In-platform notifications for active users

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy updates indicates your acceptance of the changes.

Privacy Questions & Contact Information

Have questions about this Privacy Policy or how we handle your information? We're here to help.

Email: help@dravokendista.com

Phone: +1 (541) 653-8130

Mail: 53 Post Ave, Westbury, NY 11590, United States

We typically respond to privacy inquiries within 2-3 business days.